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Ensuring Effective Communication as Healthcare Professionals

👥 0 students 📖 32 lessons & topics

Course Description

Poor communication is one of the most common causes of patient complaints, safety incidents, and regulatory investigations in UK healthcare. Regulators including the GMC, NMC, GDC, GPhC, and HCPC consistently emphasise the need for clear, honest, and respectful communication with patients and colleagues. This course gives you the practical, regulator-aligned skills to communicate with confidence, manage difficult conversations, and demonstrate professionalism where concerns have arisen.

Who This Course Is For

This course is suitable for doctors, dentists, nurses, midwives, pharmacists, and allied health professionals working across NHS and independent settings in England, Scotland, Wales, and Northern Ireland. It is particularly relevant for registrants where communication has been identified as a concern during a complaint, investigation, or fitness-to-practise process.

What You Will Learn

The course covers core communication skills including active listening, empathy, and clarity, patient-centred communication and shared decision-making, managing sensitive and difficult conversations, structured tools such as SBAR for team handovers, conflict resolution within multidisciplinary teams, and the role of documentation as a form of professional communication. You will also reflect on your own practice and develop a Personal Development Plan to demonstrate insight and commitment to improvement.

What You Receive

On successful completion you receive a CPD UK accredited certificate and structured CPD evidence suitable for appraisal, revalidation, remediation portfolios, and regulatory submissions. The course is fully online and self-paced — accessible immediately after enrolment.

CPD UK Certified This course is CPD UK certified. The accredited certificate issued on completion is accepted as evidence for UK appraisal, revalidation, and professional regulatory submissions.
Frequently Asked Questions

Yes. This course is CPD UK certified, and participants receive an accredited CPD certificate on successful completion.

Yes. The course provides structured CPD evidence suitable for UK appraisal, revalidation, and professional portfolios.

Yes. This course is particularly suitable for healthcare professionals dealing with complaints, investigations, or fitness-to-practise processes where communication has been identified as a concern.

Yes. The course addresses team communication, structured handovers using tools such as SBAR, conflict management, and collaborative working within multidisciplinary teams.

Yes. The course is delivered fully online and can be completed at your own pace, with instant access immediately after enrolment.

Course Content

1

Section 1 – Overview of Effective Communication in Healthcare

  • 1.1 Why It Matters

  • 1.2 Professionalism and Communication

  • 1.3 Summary Points and Quiz for Section 1

2

Section 2 – Core Communication Skills for Healthcare Professionals

  • 2.1 Active Listening

  • 2.2 Verbal and Non-Verbal Communication

  • 2.3 Empathy and Compassion

  • 2.4 Summary Points and Quiz for Section 2

3

Section 3 – Patient-Centred Communication

  • 3.1 Clarity and Transparency

  • 3.2 Managing Sensitive Conversations

  • 3.3 Shared Decision-Making

  • 3.4 Summary Points and Quiz for Section 3

4

Section 4 – Communication with Colleagues and in Multidisciplinary Teams

  • 4.1 Effective Communication in Team

  • 4.2 Handling Conflicts and Disagreements Professionally

  • 4.3 Summary Points and Quiz for Section 4

5

Section 5 – Documentation as Communication

  • 5.1 Accurate & Complete Records

  • 5.2 Confidentiality

  • 5.3 Summary Points and Quiz for Section 5

6

Section 6 – Guidance & Standards of Effective Communication by Healthcare Regulatory Bodies

  • 6.1 Standards of Communication and Collaboration by Healthcare Regulators

  • 6.2 Summary Points and Quiz for Section 6

7

Section 7 – Consequences of Poor Communication and Remediation

  • 7.1 Impact on Patient Safety and Trust

  • 7.2 Professional and Regulatory Consequences

  • 7.3 Reflection and Remediation

  • 7.4 Summary Points and Quiz for Section 7

8

Section 8 – Conclusion and Takeaways

  • 8.1 Conclusion and Takeaways