How to Avoid a Complaint or Investigation

What the course covers

About 2 hours estimated learning time across 10 sections, with a checkpoint after each section, a guided reflective account and a 15-question final assessment (80% to pass). Record the time you actually spend in your CPD log.

1. Overview of Preventing a Complaint or Investigation in Healthcare
2. Professional Competence and Continuous Learning
3. Effective Communication with Patients and Colleagues
4. Accurate Documentation and Record-Keeping
5. Maintaining Professional Boundaries
6. Demonstrating Respect, Dignity, and Non-Discrimination
7. Acting with Honesty and Integrity
8. Engaging in Continuous Development and Improvement
9. Coping with Stress and Preventing Burnout
10. Conclusion and Takeaways

See the full course outline

On completion you can download a certificate of completion with a certificate number that can be checked online. FTP Courses is an independent education provider, not affiliated with or endorsed by any regulator.